Allandale Veterinary Hospital is monitoring the rapidly changing situation closely. As it has progressed Allandale is striving to provide the most protection to all of our clients and staff during this critical time. With this in mind effective March 18, 2020 Allandale will be offering telemedicine and parking lot triage. Our goal is to extend care to all of our clients as long as we possibly can and hopefully throughout the current crisis. We hope that by taking these measures it will provide a safe environment for all.
We will not be accepting any nonessential cases at this time. This may include nail trims, adult vaccine boosters, canine neuters and some elective surgeries. There will be exceptions, such as the dog that gets abscess if the anal glands are not expressed.
Telemedicine can be arranged with our staff by calling 705-733-1422 during regular business hours. An appointment will be set and a doctor will either: facetime, skype, WhatsApp or Facebook messenger video chat with you and your pet based on your preference. This service would be appropriate for some ear infections, diarrhea, skin issues, rechecks, questions, etc. There is a fee of $45.00 for this service. Should we find that despite the telemedicine consult, an office visit is required, then the $45.00 telemedicine fee will be applied to the office visit. If your pet requires medication it can either be picked up in our parking lot or delivered to your front door. For this process, we are prepared to accept either E-Transfers or credit card payments over the phone.
We are also offering parking lot triage as an alternate option. This process involves a staff member bringing your pet to the back for treatment and returning your pet to you at your vehicle. The doctor would chat with you on the phone or at your car regarding history, symptoms and findings.
Our hope is to minimize the number of people our clients come into contact with as well as our staff. This is a stressful time for everyone and we do not want our clients worrying about their pets, so we will do our best to remain available for everyone while creating a safe environment.